Terms of service

Last Updated: July 2026

Welcome to Chocohugs. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

This website is operated by Chocohugs. Throughout these Terms, the terms "we," "our," and "us" refer to Chocohugs.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

3. Orders

Once you place an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.

We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including where products are unavailable, pricing errors occur, or fraudulent activity is suspected.

4. Pricing & Payment

  • All prices are displayed in Pounds Sterling (£).

  • Prices include VAT where applicable.

  • Payment must be received in full before your order is dispatched.

  • We reserve the right to change prices at any time without prior notice. Any changes will not affect orders that have already been confirmed.

5. Product Information

We make every effort to ensure that product descriptions, images and pricing are accurate.

As many of our gift boxes contain branded chocolates, the contents may occasionally vary due to stock availability. If this happens, we may substitute an item with another chocolate of equal or greater value while maintaining the overall quality and presentation of the gift box.

Colours displayed on your device may differ slightly from the actual product due to screen settings.

6. Shipping & Delivery

Please refer to our Delivery Information page for full details regarding dispatch and delivery.

Delivery estimates are provided as a guide only and cannot be guaranteed. We are not responsible for delays caused by couriers, severe weather, public holidays, or circumstances beyond our reasonable control.

7. Returns & Refunds

Please refer to our Returns & Refund Policy for full details regarding returns, exchanges and refunds.

8. Promotions & Discount Codes

From time to time, we may offer promotional discounts or discount codes.

  • Discount codes cannot usually be combined with other offers unless stated otherwise.

  • Promotions may be amended or withdrawn at any time without notice.

  • Discount codes have no cash value and cannot be exchanged for cash.

9. Intellectual Property

All content on this website, including text, logos, graphics, product images, photographs, designs and other materials, is owned by Chocohugs or its licensors and is protected by copyright, trademark and other intellectual property laws.

You may not reproduce, copy, distribute or use any content without our prior written permission.

10. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraud.

To the fullest extent permitted by law, Chocohugs shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Our total liability for any claim relating to your order shall not exceed the total amount paid for that order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, store and protect your personal data.

12. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

We may suspend, withdraw or restrict access to the website temporarily for maintenance, updates or technical reasons.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team using the contact details provided on our website.