Privacy policy

Privacy Policy

Last Updated: July 2026

At Chocohugs ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or place an order.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you use our website, we may collect the following information:

Information You Provide

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number (if provided)

  • Order details

  • Payment information (processed securely by our payment providers)

Information Collected Automatically

  • IP address

  • Browser type and device information

  • Pages visited on our website

  • Cookies and similar technologies

  • Website usage and analytics data

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Process payments securely.

  • Communicate with you regarding your order.

  • Respond to customer service enquiries.

  • Improve our website and customer experience.

  • Prevent fraud and maintain website security.

  • Comply with legal and regulatory obligations.

If you subscribe to our marketing emails, we may also send you updates about new products, special offers and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

3. Payment Information

Payments are processed securely by trusted third-party payment providers.

We do not store or have access to your full payment card details.

4. Sharing Your Information

We only share your personal information where necessary to operate our business, including:

  • Delivery and courier companies for shipping your order.

  • Payment service providers.

  • Shopify, which powers our online store.

  • Professional advisers where required.

  • Government authorities where required by law.

We never sell your personal information to third parties.

5. Cookies

Our website uses cookies to:

  • Keep your shopping basket active.

  • Remember your preferences.

  • Analyse website traffic.

  • Improve website performance.

  • Support marketing and advertising activities where applicable.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders.

  • Provide customer support.

  • Meet our legal, tax and accounting obligations.

  • Resolve disputes and enforce our legal agreements.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal data where applicable.

  • Restrict or object to certain processing.

  • Request a copy of your personal data (data portability).

  • Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

The latest version will always be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details available on our website.

If you believe your personal data has not been handled correctly, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.