Shipping policy

Delivery Information

Thank you for shopping with Chocohugs. We aim to dispatch your order as quickly as possible while ensuring every gift is carefully prepared and packaged.

Order Processing

  • All orders are dispatched on the next working day.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Options

Standard Delivery – £2.99

  • Estimated delivery: 3 to 5 working days

  • FREE on orders over £15

Express Delivery – £4.99

  • Estimated delivery: 2 to 3 working days

Delivery Notes

  • Delivery times are estimates only and may vary during busy periods, public holidays, adverse weather conditions, or due to courier delays.

  • Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

  • Please ensure your delivery address is correct before placing your order, as we may not be able to amend it once your order has been processed.

  • We are not responsible for delays caused by courier services that are outside of our control.

If you have any questions regarding your delivery, please contact our customer support team. We're always happy to help.