Here to help,
Frequently Asked Questions
Everything you need to know about ordering, delivery, personalisation and more. Can't find your answer? Get in touch and we'll help directly.
Ordering & Delivery
Orders are usually dispatched on the next working day. Standard Delivery normally arrives within 3–5 working days, while Express Delivery normally arrives within 2–3 working days. During particularly busy periods, delivery may take a little longer.
Yes. Our Chocohugs chocolate gift boxes have a slim, letterbox-friendly design, making them convenient to send directly to someone as a thoughtful surprise. Please note that letterbox sizes vary, so we cannot guarantee that the box will fit through every letterbox.
Standard Delivery is £2.99, Express Delivery is £4.99, and we offer FREE Standard Delivery on orders over £15.
Absolutely. Simply enter the recipient's address as the delivery address at checkout. Your Chocohugs chocolate gift box can be sent directly to them, complete with your chosen greeting card.
At present, we deliver within the UK only. We hope to expand our delivery options in the future.
Chocolate & Gift Boxes
Each Chocohugs gift box contains a selection of individually wrapped branded chocolates, beautifully presented in our signature gift box, together with a complimentary greeting card. The exact chocolates vary depending on the option you choose, so please check the individual product page for full contents.
Yes. We carefully manage our chocolate stock and check products during packing to ensure your gift box is sent in excellent condition. All chocolates are individually wrapped in their original manufacturer packaging and supplied within their best-before dates.
Our standard Chocohugs gift box measures approximately 22 × 16 × 2.3 cm. Its slim design makes it beautifully presentable while remaining letterbox-friendly.
Yes. You can order multiple chocolate gift boxes in a single purchase. If you're ordering a larger quantity for employees, clients, events or another organisation, please contact us about our corporate and bulk gifting options.
Personalisation
Yes. A complimentary greeting card is included with your gift box. Simply choose your preferred card design from the available options when ordering.
Yes. You can make your gift box even more special by adding our optional ribbon presentation. The current ribbon price will be shown on the product page when you order.
Yes. We offer greeting card designs for a variety of occasions and meaningful moments, including special day, thank you, congratulations, get well soon, someone special, mother, father, seasonal gifting and more. Available designs can be viewed when choosing your gift box.
Returns & Guarantee
We want every Chocohugs gift to arrive as it should. If your order arrives damaged, incorrect or there is another problem, please contact us as soon as possible with your order details and, where relevant, photos of the issue. Our team will review it and help find an appropriate solution.
You can contact us through the Contact Us page on our website. Please include your order number when contacting us about an existing order so we can help you more quickly.
Please contact us as soon as possible if you need to cancel or change your order. We will do our best to help, but because orders are prepared and dispatched quickly, we cannot guarantee changes or cancellations once an order has entered processing or been dispatched.
Corporate & Bulk Orders
Yes. Chocohugs offers chocolate gift boxes for employee appreciation, client thank-yous, team celebrations, staff recognition and other corporate gifting occasions. Whether you're sending gifts to a small team or placing a larger order, contact us and we'll discuss the best option for your requirements.
There is no need to commit to a large quantity simply to enquire. Corporate and bulk requirements can vary considerably, so please contact us with the number of gift boxes you need and we'll advise you on the available options and pricing.
For larger corporate orders, custom branding may be available depending on the quantity and requirements. This could include branded greeting cards or other suitable presentation options. Contact us with your company name, required quantity, preferred delivery date and branding requirements, and we'll let you know what is possible.
Here to help,
Frequently Asked Questions
Everything you need to know about ordering, delivery, personalisation and more. Can't find your answer? Get in touch and we'll help directly.
Ordering & Delivery
Orders are usually dispatched on the next working day. Standard Delivery normally arrives within 3–5 working days, while Express Delivery normally arrives within 2–3 working days. During particularly busy periods, delivery may take a little longer.
Yes. Our Chocohugs chocolate gift boxes have a slim, letterbox-friendly design, making them convenient to send directly to someone as a thoughtful surprise. Please note that letterbox sizes vary, so we cannot guarantee that the box will fit through every letterbox.
Standard Delivery is £2.99, Express Delivery is £4.99, and we offer FREE Standard Delivery on orders over £15.
Absolutely. Simply enter the recipient's address as the delivery address at checkout. Your Chocohugs chocolate gift box can be sent directly to them, complete with your chosen greeting card.
At present, we deliver within the UK only. We hope to expand our delivery options in the future.
Chocolate & Gift Boxes
We offer chocolate gift boxes featuring popular favourites from Cadbury, Galaxy and Terry's. Available options may vary, so please check the individual product page for the exact chocolates included in each box.
Yes. We carefully manage our chocolate stock and check products during packing to ensure your gift box is sent in excellent condition. All chocolates are individually wrapped in their original manufacturer packaging and supplied within their best-before dates.
Our standard Chocohugs gift box measures approximately 22 × 16 × 2.3 cm. Its slim design makes it beautifully presentable while remaining letterbox-friendly.
Yes. You can order multiple chocolate gift boxes in a single purchase. If you're ordering a larger quantity for employees, clients, events or another organisation, please contact us about our corporate and bulk gifting options.
Personalisation
Yes. A Free greeting card is included with your gift box. Simply choose your preferred card design from the available options when ordering.
Yes. You can make your gift box even more special by adding our optional ribbon presentation. The current ribbon price will be shown on the product page when you order.
Yes. We offer greeting card designs for a variety of occasions and meaningful moments, including special days, thank you, congratulations, get well soon, someone special, mother, father, seasonal gifting and more. Available designs can be viewed when choosing your gift box.
Returns & Guarantee
We want every Chocohugs gift to arrive as it should. If your order arrives damaged, incorrect or there is another problem, please contact us as soon as possible with your order details and, where relevant, photos of the issue. Our team will review it and help find an appropriate solution.
You can contact us through the Contact Us page on our website. Please include your order number when contacting us about an existing order so we can help you more quickly.
Please contact us as soon as possible if you need to cancel or change your order. We will do our best to help, but because orders are prepared and dispatched quickly, we cannot guarantee changes or cancellations once an order has entered processing or been dispatched.
Corporate & Bulk Orders
Yes. Chocohugs offers chocolate gift boxes for employee appreciation, client thank-yous, team celebrations, staff recognition and other corporate gifting occasions. Whether you're sending gifts to a small team or placing a larger order, contact us and we'll discuss the best option for your requirements.
There is no need to commit to a large quantity simply to enquire. Corporate and bulk requirements can vary considerably, so please contact us with the number of gift boxes you need and we'll advise you on the available options and pricing.
For larger corporate orders, custom branding may be available depending on the quantity and requirements. This could include branded greeting cards or other suitable presentation options. Contact us with your company name, required quantity, preferred delivery date and branding requirements, and we'll let you know what is possible.